Efficient phone calls and communication with Teams

Tailor-made training

Would you rather have a tailor-made training based on this course? Contact us and we will make it work.
 
 

Description

Contents

Introduction

  • What's changing for you
  • Which login do you need?
  • Advantages
  • 1 app, regardless of the device
  • The headset

Initial settings

  • Logging in
  • Your own contact info
  • Your status

Manage contact list

  • Your phone number
  • Contacts: Manage, Favorites, Groups
  • Contact your contacts
  • Link to your address book in Outlook
  • Chat, call, video call
  • Chat with colleague
  • Audio & Video Setup

Make and receive phone calls

  • Make phone calls + options during the call
  • Call forwarding: cold and hot (especially for key people)
  • Your answering machine

Settings based on internal agreements

  • Useful settings for you
  • Work with a call group (if applicable)
  • Subscribe and unsubscribe by call group
  • Dial-out via call group
  • What if you miss a call?
  • What if there is no Wi-Fi? (contingency scenarios)
  • Teams on smartphone

Online meetings

  • Features: (limited demo with basic users, exercises with ambassadors and key people)
  • Program / Desktop Sharing
  • Giving control
  • Scheduling a meeting versus or ad hoc meeting?
  • Join a meeting (even as an external)

Summary

  • The many possibilities of Teams
  • Outlook and Teams integration
  • Support options

Prerequisites

No prior knowledge necessary

Duration

1/2 day (depending on target group)
Tailor-made training
Each organization is unique in its identity, and no co-worker is the same. That's why we at Learnia offer our clients tailor-made courses as well.
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